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This blog is dedicated to product design issues.

I hope this online collection of notes would prove valuable not only to me but to all students and colleagues looking to develop innovating and interesting products. This site focuses on product design, conceptual design, interaction design, interface design, and failure analysis.

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Special Preview: Disruptive Innovation

February 18, 2012
Special Preview: Disruptive Innovation

Interaction-Design.org The folks from Interaction-Design.org have just completed their newest chapter: “Disruptive Innovation” by Clayton M. Christensen. This chapter is an excerpt from Dr. Christensen’s 1997 book “The Innovator’s Dilemma: When New Technologies Cause Great Firms to Fail,” published by Harvard Business Press. His newer book, “The Innovator’s DNA: Mastering the Five Skills of Disruptive Innovators,” published in 2011 on Kindle, is a follow up to the ideas in the first book and those expressed in the Interaction-Design.org chapter. Disruptive Innovation The main idea of this chapter can be summed up by Donald A. Norman’s graph (see below). This is a graph of product performance over time — think of “product” is its most expansive form. When the product...
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US Rio+2.0 Speed Geeking Session

February 6, 2012
US Rio+2.0 Speed Geeking Session

So I’ve learned a new word: Speed Geeking. It’s like speed dating but for geeks to quickly present their ideas to a small group. You have five minutes strict, and then move on to the next presenting geek. It was a very interesting format, but it clearly had accessibility issue: I walk with a cane and I found it very hard. It would have been impossible in a wheelchair. And others with disabilities clearly had issues with this format. But that said, I’ve learned a lot. Below are my notes on the Speed Geeking event at US Rio +2.0. Noel Dickover — Senior New Media Advisor, Office of eDeplomacy, U.S. Department of State — introduced Speed Geeking and ran...
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US Rio+2.0 Breakout Session on Environmental & Conservation Education

February 6, 2012

Below are the notes from the US Rio+2.0 conference hosted at Stanford last week. The notes are from the Education: Environment and Conservation breakout session. US Rio+2.0 Breakout Session Education: Environment and Conservation Attendees: Prof. Anthony D. Barnosky: Professor and Curator, Department of Integrative Biology at University of California Berkeley Wali Modaqiq: Deputy Director General (DDG), National Environmental Protection Agency (NEPA) of Islamic Republic of Afghanistan Dr. Khalid Naseemi: Chief of Staff & Spokes Person for National Environmental Protection Agency (NEPA) of Islamic Republic of Afghanistan Julie Noblitt: The Green Ninja — Climate-action Superhero Prof. Robert Siegel, M.D., Ph.D.: Associate Professor, Microbiology & Immunology Human Biology/African Studies at Stanford School of Humanities and Sciences Dr. Beth Stevens: Senior Vice...
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How Do We Think of Brands

January 30, 2012

I found this video by Adam Ladd — he made a video of an interview with his 5 year old daughter talking about brands. He showed her some very famous logos, and she told him what she thought they were. Naturally, this is a girl from a middle class background, from America. The answers would be very different from a 5 year old brought up in Russia or Papua New Guinea. Notice how she is able to quickly identify a Nike logo. And Disney’s D. And what’s really amazing is that she knows what a logo is in the first place! This little kid has developed a brand p-prim! And she has a well-developed comprehension of visual symbols. I...
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Compensations and Accommodations

January 30, 2012
Compensations and Accommodations

Product design is a careful balance between building accommodations for different users and hoping users would compensate for aspects of design that are not well-suited to them. The power of good design is to know where this balance is located. It’s impossible to accommodate everyone. A chair that is the most comfortable sitting for one person might not work for another at all (some people are short, some are tall, some are wide, some are narrow, some have back problems…). And even a beloved chair only works for in some situations for some particular time in our lives — the rocking chair that we used to read to our kids when they were little… I talk about a chair...
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The Trouble with Social Search

January 16, 2012
The Trouble with Social Search

There have been changes in Google search and Google analytics. There have been many discussions on this topics. But there’s one big problem that I see with adding the social dimension to search: community bias or, as we’ve been referring to it in class, cultural bias. Cultural bias is one of the sources of human errors that render problem solving more difficult. The problem comes from having one’s views on highly charged emotional topics (or social issues) continuously reinforced by the community. I’m writing this blog on Martin Luther King Day — particularly appropriate when discussing cultural bias and the difficulties of overcoming them. In the past, when we googled something, we got results based on the relevance to...
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Emotional Scaffolding

January 11, 2012
Emotional Scaffolding

Processing emotions takes time and energy. Part of the working memory is taken up by analyzing the emotional state of others, environmental stresses, personal feelings, and anxiety. Since working memory is an extremely limited resource, anything that takes up space there without our bidding (against our will) takes away from our ability to think through situations, to problem solve, and to make well-reasoned decisions. Instead of thinking, we are using up the working memory for processing emotions. Sometimes, emotions are just the right thing to focus on — to pay attention to. How does this painting makes me feel? Do I like this person? This music feels good… But if you are taking a math test, focusing on how...
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Creativity, Perception, and Public Art

Coming Unzipped

Art or craft? Creativity or public nuisance? Sometimes, the line between these is so fine, so complex, so fractal, that it’s simply doesn’t matter. The images below span thousands of years in dates of creation. The artists used light...
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Designing for the Blind

Not much to add here — how many other cool video games are there for visually disabled? Using tactile clues instead of visual signals is a nice interaction design solution. Well done!
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Special Preview: Philosophy of Interaction and User Experience

A person uses a piece of software, a Web site, or any other product — “virtual” or “real” — to achieve a goal. The design of interaction with these products can either help or form obstacles that interfere with...
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End-User Development (EUD) Educational Preview

This is an interesting collection of videos and background materials on End-User Development — situations when end users design and develop software for their own use. If you’re old enough, you would remember BASIC and HyperCard — tools that...
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Thinking about the Science of Communication and Interaction

Alien Senses

In the Galaxy Far Far Away… What if sentient being evolved on a planet with permanent cloud cover? What if these being never saw stars? Would they still be able to discover the laws of nature? These kinds of...
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Using Positive Emotion to Change Behavior

Games can be used to change our behavior — make something fun, and we are likely to do it again and again. Psychologists call is positive reinforcement. Pleasure triggers our amygdalas — makes us make strong neural connections between...
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Special Preview: Social Media by Thomas Erickson

Interfaces.com was given a free advanced preview of Thomas Erickson’s report and videos on social computing. The videos are very well produced and provide an interesting point of view and good insights on social media. Below are few of...
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Failure to Communicate

Failure to Communicate

Sometimes failure to communicate happens at the end of the product distribution line. Below are some examples of what happens when sales people don’t pay attention to how their actions alter the message on the product. Enjoy!
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Pipsqueak Articles

Sometimes, a company just doesn’t get it: it’s not about what a product can...

Socially Constructed Beliefs

American Academy of Pediatrics (AAP) came out with a strong recommendation against the use...

You know your product is succeeding with its users when, within days of its...