Welcome to Interfaces.com

This blog is dedicated to product design issues.

I hope this online collection of notes would prove valuable not only to me but to all students and colleagues looking to develop innovating and interesting products. This site focuses on product design, conceptual design, interaction design, interface design, and failure analysis.

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2013 Think Tank Presentation on Socio-Technical System Design

May 20, 2013
2013 Think Tank Presentation on Socio-Technical System Design

I’m about to leave for Washington D.C. for a Think Tank on Citizen Engagement in Biomedical Research. I have only five minutes to talk during the introductory speed geeking event, where all of us get to know about each other and each other’s projects. I’m going there to talk about our lessons learned from designing complex socio-technical systems that required intense participation from their users. I’ve been working on designing such systems for many years now. Some projects were/are very successful, some not so much. I’m not sure I will be able to give a full account of what we’ve learned, so I’m putting up a long(ish) version of my presentation here — if I had 15 minutes, this...
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Do you remember Gardol?

May 7, 2013
Do you remember Gardol?

Do you know what Gardol is? Unless you are close to retiring, probably not… So here’s a bit of background: Gardol is sodium lauroyl sarcosinate — not a very harmonious sounding chemical. I’m guessing Gardol was a clever marketing trick of combining the words “Guard” and “All”, relying on the phonetic combination to drive home the idea of protective quality of this chemical compound. In our society, chemicals don’t sell — we have an aversion to chemicals, we only want natural products! The common Western p-prim (or folksy wisdom) is that chemical are bad for us, and products created from natural ingredients are good for us … never mind arsenic! Gardol might have disappeared from the drug store ads,...
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How Do You Know When Contractors are Lying to You?

April 29, 2013
How Do You Know When Contractors are Lying to You?

Do you sometimes get that sunken feeling that your contractors are flat out making up statistics about your users on the spot? I do get that a lot…but until just a few days ago, I didn’t have the indisputable evidence. Slide below is from a Russian contractor Power Point deck explaining the user demographic breakdown for different forms of payment awareness among the 18 to 45 year-olds. The logo of the company which made this slide is blurred… But for those of you who don’t speak Russian, let me walk you through the slide. Horizontal variables are: Knowledge of the type of payment and Usage. The columns are: Credit Card Payments; eMoney; Internet Banking; non-Internet Currency (aka cash); and...
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Cultural Differences in Advertising

April 12, 2013
Cultural Differences in Advertising

How does one design a successful ad? That depends on the culture at which the ad is aimed. Here are a few example of ketchup ads. Spot the one NOT aimed at an American audience!
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Daniel Kahneman, Customer Service, and Perception of Quality

April 9, 2013
Daniel Kahneman, Customer Service, and Perception of Quality

Last week, we went to listen to a talk by Daniel Kahneman and by coincidence I’ve just finished reading his book, Thinking Fast and Slow, just a few months ago. The ideas in the book are amazing and worth a read (it would be great if the two academic papers included in the back of the book and for which Dr. Kahneman received his Nobel Prize in Economics were printed in a font larger than 8 points!). And a few days after the lecture, I was struck by an obvious application of his ideas, or more to the point, how his experiential self versus remembering self concepts help explain the customer service phenomenon. It has been known for a...
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Extreme Hypocrisy

April 7, 2013
Extreme Hypocrisy

On the same day as I read about Gul Meena — a 17 year old Pakistani girl who was almost killed and severely maimed by her own brother — I bought a pair of skinny jeans. When I got home, I noticed they were made in Pakistan. I think I don’t need to say more… Gul Meena, 17, left her abusive husband in Pakistan for another man. Meena’s brother hacked her friend to death with an ax, before turning on her. Skinny Jeans Made in Pakistan
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The Tone and the Interface

March 28, 2013
The Tone and the Interface

I just returned from a brief visit to The Hague and Amsterdam. When in a foreign country encountering an unfamiliar language, it’s easy to focus on the visual presentation of content since the linguistic portion of the presentation is unavailable for processing. People who can read can’t help but do so when presented with text. But when one can’t process the linguistic content, all that is left are visual clues (and smells and sounds…). So I took a few snapshots to show how the tone of the interface impacts the emotional processing of content and attitude of the customer to the content. Selling Cheese in Amsterdam This is a farmers’ market stall in the middle of Amsterdam, selling home-made...
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Cultural Differences or Child Abuse

Cultural Differences or Child Abuse

We view the world through our own personal and cultural filter. We can’t help but do that. But put us in another cultural frame or time period, and we might be horrified at what we might witness. Consider this...
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Ambiguity of Natural Language and Computer Language Interpretation

Bad Cop Good Cop Language Abmiguity

In his book “The Stuff of Thought: Language as a Window into Human Nature”, Steven Pinker gave the following defense of language ambiguity: Imagine you are stopped by a traffic cop for a violation. You would rather not get...
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Press Release: World’s Tech Elite Named to Interaction-Design.org Board

Press Release: World’s Tech Elite Named to Interaction-Design.org Board

Today the Interaction Design Foundation, the IDF, has announced its new executive board. The executive board includes Don Norman; Bill Buxton, Principal Researcher at Microsoft Research; Ken Friedman, professor and former dean of the Faculty of Design at Swinburne...
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Task Analysis and Product Design

Task Analysis and Product Design

Imagine your were given an assignment to develop a product that could help people eat healthy. How would you go about creating such a thing? What would you need to learn/understand? What is the right medium or technology vehicle...
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Going Potty…or iPotty!

Going Potty…or iPotty!

An iPotty App for kids learning to use a toilet: And here’s a bit for an older audience: Would it have worked if the sexes were reveres — images of staring men on the walls of women’s room? I...
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Musings on Failure in School

Musings on Failure in School

The Math Obstacle In the past few years, reports came out showing strong correlation between failing Algebra and graduation rates — if a kid fails math, he/she won’t be getting their high school diplomas. Here are a few articles...
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25 Awesome Quotes, 11 Ways, 10 Hateful Things, 8 Steps, 7 Reflections, 5 Hard Facts, 3 Reasons Why, 2 Questions, and 1 Mistake

5 second test

The latest in the professional social media writing is the creation of lists. Sing it with me: 25 Awesome Quotes 11 Secrets & 11 Ways 10 Hateful Things 8 Steps 7 Reflections 5 Seconds Test & 5 Hard Facts...
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Kurisumasu ni wa kentakkii!

Kurisumasu ni wa kentakkii!

Who would have thought that our KFC fried chicken would be an object of desire in Japan? But perhaps all it takes is some very good PR (and some luck), and a product designed to please a very specific...
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UCLA Law Forum: Discuss International Criminal Law

UCLA Human Rights and International Criminal Law Forum Logo

UCLA School of Law and International Criminal Court's Office of the Prosecutor partnered together to create UCLA Law Forum—a place to discuss international law issues. My company, Pipsqueak Productions, designed and developed the site. Please join the debate! UCLALawForum.com.

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Tim and Nick Werby with DRIPS Prototypes

DRIPS project — stands for Deep Root Irrigation and Precipitation System — is a simple device that collects atmospheric water and delivers it to the roots of plants below the evaporation layer. My sons, Tim and Nick Werby, designed and developed the idea and the site. DRIPSproject.

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Cost of Chicken Project is a crowdmapping project that tracks the true costs of food around the world. Most data points are contributed by kids. My sons, Tim and Nick Werby, designed and developed the idea and the site. Please visit their site and contribute the data points from your area. Cost of Chicken.